Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Management of Personnel Resources
Selecting and managing the best workers for a job.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Writing
Writing things for co-workers or customers.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Time Management
Managing your time and the time of other people.
Social Perceptiveness
Understanding people's reactions.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Reading Comprehension
Reading work-related information.
Service Orientation
Looking for ways to help people.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Speaking
Talking to others.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Active Listening
Listening to others, not interrupting, and asking good questions.
Coordination
Changing what is done based on other people's actions.
Persuasion
Talking people into changing their minds or their behavior.
Negotiation
Bringing people together to solve differences.
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